Audio Pro Specialist
OM Digital Solutions is currently looking for an Audio Pro Specialist to join our team, who will manage of After-Sales support infrastructure for Audio Pro in EMEA.
You are up for a new challenge? Then let’s get in touch:
What you’ll do:
- Monitors and manages ticket queues daily to meet service level commitments.
- Respond to incoming customer requests via CRM System, phone, email and/or chat sessions/Web Ex Sessions.
- Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
- Troubleshoot OM Digital Solutions Digital product issues.
- Troubleshoot OM Digital Solutions Software and installation in different operating system and network environments. (Windows, Mac), and VDI.
- Support the reporting, analysis and coordination of cross functional corrective actions pertaining to Audio S/W and Hardware.
- Assist R&D and engineering in the participation of support activities including hardware and software testing, Factory Acceptance Testing.
- Contribute to the improvement and development of maintenance systems and standards.
- Participate at the regional level in the rebuilding and maintaining of good client relations.
- Work with regional operations, including marketing and sales.
- Managing the open cases queue to make sure there isn't backlog.
What you’ll need:
- University degree
- Logical and analytical thinking
- Self-directedness
- Organizational skills
- Attention to detail
- Active knowledge of English
- PC skills, user knowledge of office software (MS Office, Lotus Notes, etc.)
- Communication skills
- Ability to work under time constraints
- Ability to sustain long-term maximum professional commitment
- Basic knowledge of databases and BI system
What we offer:
- A fast paced and dynamic organization & the opportunity to bring in own creative ideas
- Flexible working hours
- 24 days of holiday time each year & Birthday day off
- Health care benefits
- Bonus participation
