Customer Service Specialist

OM Digital Solutions is looking for a person for the Customer Service Specialist, who will be responsible for receiving calls, reply to emails, and chat inquiries from customers in EMEA, US and Canada.

The integration will be in a team already formed and in operation for both markets.

Do you enjoy working in an international environment and feel comfortable communicating in English and Spanish? Then let’s get in touch:

What you’ll do:

· Provide pre-sale; post-sale support and service support for customers.

· Management of email communication with customers and subsidiaries and country mailbox management.

· Management of telephone communication to support customer needs and requests.

· Online store support.

· Monitoring and reporting of special cases, for the client

· Preparation of reports for OMDS

· Preparation of technical reports for specific situations

· Perform other administrative activities related to the provision of technical and service support for customers

· Perform other work tasks according to the supervisor's instructions

· Central projects support

· After-sales document management

· Analysis of operational processes

What you’ll need:

· Fluency in English is mandatory and other languages will be a plus (Spanish, French, Germany, or Nordic)

· PC skills, user knowledge of office software (MS Office, outlook, Teams, etc.)

· Knowledge in SAP will be a plus

· Knowledge in photographic will be a plus

· Communication skills

· Customer focus

· Accuracy and precision

· Result oriented

· Ability to work under stress / pressure

· Teamwork ability

· Adaptation to Change

· Alignment with the Company

· Interpersonal effectiveness

What we offer:

· A fast paced and dynamic organization & the opportunity to bring in own creative ideas

· 24 vacation days & an additional day off on your birthday

· Access to LinkedIn Learning

· Going on vacation and want to take beautiful pictures? No problem, you can borrow one of our high-end professional cameras for free

· Bonus participation

· Health care benefits